Advice on improving your customer service levels, developing a customer service focused culture, developing customer loyalty and using customer service as a competitive advantage

Customer service observations, interviews, in-store visits, and other techniques appropriate for your business to identify your current customer service challenges

Customer satisfaction surveys designed specifically for your business, and performed either electronically or in person. Information is collected, analysed and recommendations are made via a report

Plan and develop sustainable methods appropriate to your business to assure continued customer satisfaction and loyalty

Interventions to improve your internal customer (employee to employee) relationships, subsequently leading to a smoother running operation. Interventions include planning and execution

Development and effective delivery of training for different levels of staff. Training is customised and developed to be targeted for your business and training modules/programmes to ensure interactive, fun, effective and exceptional training sessions

Design and planning of a regular training schedule to ensure sustained and continuously improving customer satisfaction/loyalty